Browse
iwant
iwant
Tel Worldwide:
(+44) 0845 643 2001
Help
By accepting our terms and conditions you accept the following principles.
Terms and conditions
How can I buy artworks from eyestorm?
There are a number of ways to purchase from eyestorm. You can
either use our online shopping facility, or order by phone. Whatever
method you choose eyestorm offers a 14 day 'no hassle' money-back
guarantee. You can also view the artworks and purchase from our
showrooms click here
for details.
What level of customer support is offered at eyestorm?
Our customer support team are available from Mon-Fri: 10am-5pm
GMT and will be more than happy to answer your queries by email
or telephone. contact
us
Can I get personalized advice online?
The art-photography experts at eyestorm can respond to your questions
about types of art-photography, purchasing, framing, shipping,
displaying, and caring for the work you select. contact
us
Payment options
We accept all major credit and debit cards for payment online.
What currency is my credit card billed in?
We are currently able to accept payments in US Dollars, Euros
and British Pounds. You can select the currency of your choice
on any of the 'product pages' on the website. Credit cards are
billed in their local currency. Your payment card will be debited
in US Dollars, Euros or British Pounds, depending on which currency
you selected during the online purchasing process. If you are
in a country outside the US, European Union, or the United Kingdom,
your credit card company will exchange it into your country's
local currency. The exchange rate varies from day to day and your
payment card company will use the relevant rate at the time of
the transaction.
Will my purchase be taxed?
If you are having your purchase exported from the EU you will
not be charged sales tax.
If you reside outside of the European Union, then your order will
not be subject to sales tax. If you live within the European Union
(EU) you will be charged Value Added Tax (or equivalent) on your
purchase at a minimum rate of 15%. However, this is subject
to change within each member state due to periodic movements in
rates. These changes are beyond the control of eyestorm yet we
need to comply with the legislation of each EU member state.
Why am I experiencing difficulties ordering from the site?
The most common cause of difficulties is that users have turned
off the 'accept cookie' or 'cookies enabled' option in their browser
menus. In order for our site to offer a secure transaction process,
your browser's options will need to be set to accept cookies.
If you continue to experience problems, please contact
us.
When will I receive my order?
Shipping time will vary depending on what type of artworks are
being shipped and how they are packaged, as well as location.
Generally delivery takes one week, however during busier periods
please allow up to three weeks. If your artwork requires specialist
packing you will be notified of this during the ordering process
and a representative of eyestorm will be in touch.
What guarantee of authenticity will I get with my artwork?
There are a number of different ways in which the work will be
authenticated. Most prints will be signed and numbered by the
artist. However in some cases, where the artist is deceased for
example, other forms of authentication will be provided. In any
case, all artworks will arrive with an eyestorm authenticity endorsement.
How much does shipping cost?
Shipping charges are calculated from your shipping address and
the weight of the package to be delivered. Contact us to determine
exact shipping costs for your order.
Pre-Orders
These are usually artworks that we are still waiting to receive
in our warehouse from the artists or their estates. If your order
contains works that are on pre-order, eyestorm will hold your
order until all items can be delivered together. If your order
also contains items which are not on pre-order, and you wish for
your non pre-order items to be delivered, please contact
us.
Can I ship to a location other than my home?
Yes. When you are purchasing from eyestorm you are given the option
to ship to any address that you choose.
Is the artwork insured?
All items are fully insured during transit to cover damage, loss
or non-delivery. If, for whatever reason, you are concerned about
the status of your delivery, please contact
us
Who do I contact if I have problems with shipping?
If you experience any problems, please contact
us
What is your returns policy?
If for any reason you are not satisfied with the artwork you have
purchased you can return it to us within 14 days of receiving
it and claim a full refund for the price of the work exclusive
of postage and packaging costs. Please note that the customer
is responsible for the return of the item, which must be in mint
condition on arrival at Eyestorm in order to claim the
refund.
If you have any further enquiries regarding our returns policy
or would like advice on how to send the artwork back to us to
avoid damage in transit please contact delivery@eyestorm.com.
What if my work of art arrives
damaged?
In the unlikely event that the work arrives damaged, please contact
us immediately and our customer
support representative will guide you through your options. These
may include replacing the damaged work (in the case of multiple
editions), credit towards another purchase, or a full refund.
Unfortunately Eyestorm cannot accept any responsibility for work
that has arrived damaged if you have not contacted us within 14
days of receiving your order. We suggest that customers inspect
their artwork as soon as possible after they receive it.
What if the print I receive is not the one I ordered?
You may return your purchase within 14 business days for a full
refund. We require that the artwork be returned in its original
packaging to ensure safe shipment. We also require that the artwork
is shipped using UPS, Fed-Ex or DHL. You must also include the
original invoice information for customs purposes.
How does eyestorm use my personal information?
At eyestorm, we are committed to protecting your privacy. We use
the information we collect about you only to process your orders
and to provide a more personalized online experience.
What about 'cookies'?
'Cookies' are small pieces of information that are stored by your
browser on your computer's hard drive. Our cookies do not contain
any personally identifying information, but they do enable us
to provide personalized features. The cookies allow us to store
information from one visit to another. Your cookie information
is not shared with any third parties.
How does eyestorm allow customers to update, change or
access the information it collects?
You may update or change information related to your eyestorm
account by accessing the 'mystorm' section of the website with
your email address and password. You have the right to ask for
a copy of the personal data we hold on you and you have the right
to have it corrected, if necessary. contact
us We reserve the right to charge a small fee for the provision
of copies.
Eyestorm Newsletters
Eyestorm send out weekly email newsletters to customers who sign up to it via our newsletter sign up page or from their 'MyStorm' account. Newsletters contain information such as new work, new artists, new published editions, new site features and invitations to private views. Customers can unsubscribe from the newsletter by clicking the unsubscribe link in the newsletter they receive to their inbox or by contacting us by email and requesting to be unsubscribed. Eyestorm do not share email addresses with third parties.
Eyestorm Trade
When purchasing a product on Eyestorm Trade; if the product purchased
is a resale item ( sold on behalf of a client) The price will
be inclusive of all taxes including VAT.
Please Note: input tax deduction has not been and will not be
claimed by Eyestorm in respect of the goods sold on a resale basis.
Product prices may vary. All Trade works have been authenticated
by Eyestorm as genuine prints and each will come with its own
Eyestorm Trade certificate of authenticity.
